SHIPPING AND RETURNS
SHIPPING POLICY
At Rhiouma , we work to ensure you receive your order quickly, safely, and in perfect condition. Below, we explain how we manage our shipments.
1. Shipping Methods
We ship nationwide via reliable courier services. The available shipping method and estimated delivery time will be displayed at checkout.
Once payment is confirmed, you will receive a confirmation message with your order details.
2. Delivery Times
Delivery times may vary depending on the city or region of destination:
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Major cities: between 2 and 5 business days.
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Provinces or other areas: between 3 and 7 business days.
These timeframes begin counting from the confirmation of payment and may vary due to external factors such as high demand, special campaigns or logistical situations beyond Rhiouma 's control.
3. Shipping Costs
Shipping costs are calculated automatically at checkout and will depend on:
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Destination city or area.
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Weight and volume of the order.
During special campaigns, Rhiouma may offer free shipping, which will be clearly indicated in the online store.
4. Packaging
Each order is carefully inspected and packaged to ensure it arrives in perfect condition. We use appropriate protective materials to maintain the quality of our urban clothing.
5. Order Tracking
Once your order has been dispatched, we will send you the tracking information (if applicable) so you can monitor the status of your shipment.
6. Incorrect Information
It is the customer's responsibility to enter the shipping information correctly. Rhiouma is not responsible for delays or additional costs resulting from incorrect or incomplete information.
At Rhiouma , your style begins from the moment you place your order until you have it in your hands.
EXCHANGES AND RETURNS
We work with limited units, so our exchanges and returns are handled with specific conditions.
1. Deadline for requesting an exchange or refund
We accept requests within 7 days of order delivery.
2. Product conditions
For an application to be considered, the item must:
be unused
be in perfect condition
Keep original labels
must not have stains, odors, damage or signs of use
We reserve the right to reject applications that do not meet these conditions.
3. Exchanges for size
Because we work with limited drops, size exchanges are subject to availability.
We do not guarantee replacement or size exchange if the product is already out of stock.
4. Ineligible Products
We do not accept returns or exchanges on:
discounted products
products marked as final sale
presales
Limited drops sold out, except for defects or errors in the order
5. Incorrect or defective product
If you receive an incorrect or defective item, you must contact us within the first 5 days after delivery, attaching clear photos of the problem.
If applicable, we can offer one of the following solutions:
replacement
I'll exchange it for another available item.
store credit
refund
6. Shipping costs
Except in cases of RHIOUMA error or product defect, shipping costs associated with exchanges or returns are the responsibility of the customer.
7. Refunds
Once we have received and inspected the return, we will inform you if it was approved.
If applicable, the refund will be sent to the original payment method. The time it takes for the refund to appear may vary depending on your bank or payment provider.
Original shipping costs are non-refundable, except in cases of our error or confirmed defect.